PRIVACY & COOKIE POLICY

Nero Sphere LIMITED
CRN: 78653554
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19–21 HING YIP STREET, Kwun Tong, Hong Kong

Last updated September 02, 2025

This privacy and cookie policy (“Policy”) describes how Nero Sphere LIMITED (“Company”, “we”, “us”, or “our”) collects, uses, stores, and shares (“processes”) your personal information when you visit our website nero-concierge.com, use our services, or interact with us in any other way.

By using our Services, you agree to this Policy. If you do not agree, please discontinue the use of our Services.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Personal details provided by you: name, phone number, email address, billing and shipping address, company details, preferences.
Account information: login credentials, profile details.
Transaction information: payment details (processed securely by third-party providers), order history, invoices.
Technical information: IP address, device type, operating system, browser type, cookies, and usage logs.
Communications: messages sent through our contact forms, customer support chats, or email.

We do not knowingly collect sensitive data (such as health, religion, or biometric data).

2. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

To provide and manage our concierge services.
To process and deliver your bookings, reservations, and payments.
To personalize your experience and provide tailored recommendations.
To communicate with you, respond to inquiries, and provide customer support.
To send updates, marketing materials, and promotional offers (if you consent).
To comply with applicable laws, prevent fraud, and ensure security.
For analytics and improvements to our website and services.

3. LEGAL BASES FOR PROCESSING (GDPR)

We process your personal data only when we have a legal basis to do so:

Consent: when you subscribe to our newsletters or agree to cookies.
Contract: when we provide services you requested.
Legal obligations: to comply with regulations, anti-fraud, and tax requirements.
Legitimate interests: improving our website, marketing to existing customers, and ensuring business continuity.

4. SHARING OF INFORMATION

We may share your data in limited circumstances:

With trusted service providers (payment processors, IT hosting, CRM, analytics, booking platforms).
For legal compliance (regulatory authorities, law enforcement, fraud prevention).
In case of business transfers (merger, acquisition, sale of assets).

We do not sell or rent your personal information.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve your browsing experience.

Types of cookies we use:

Essential cookies: required for site functionality.
Analytics cookies: help us understand how visitors use our site (e.g., Google Analytics).
Marketing cookies: may be used for remarketing and advertising campaigns.

Your choices:

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect functionality.

6. DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law (e.g., tax and accounting). After this period, data will be securely deleted or anonymized.

7. DATA SECURITY

We use technical and organizational measures to protect your data, including encryption, firewalls, and secure hosting. However, no online system is 100% secure, and we cannot guarantee absolute protection against cyber threats.

8. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information immediately.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access: request a copy of your personal data.
Correction: request correction of inaccurate data.
Erasure: request deletion of your data.
Restriction: request limitation of processing.
Portability: request transfer of your data to another provider.
Objection: object to certain processing activities (e.g., marketing).
Withdraw consent: opt-out of marketing emails or withdraw cookie consent at any time.

To exercise your rights, contact us at legal@nero-concierge.com.

10. DO-NOT-TRACK SIGNALS

Our website does not currently respond to Do-Not-Track (DNT) signals. If a standard is adopted in the future, we will comply.

11. UPDATES TO THIS POLICY

We may update this Policy from time to time to remain compliant with laws and best practices. Updates will be posted on this page with a revised date. Please check regularly.

12. CONTACT US

If you have questions, requests, or complaints regarding this Policy, contact us at:

📧 legal@nero-concierge.com
📧 support@nero-concierge.com
📍 Nero Sphere LIMITED
ROOM 511, 5/F, MING SANG IND BLDG,
19–21 HING YIP STREET, Kwun Tong, Hong Kong