{"id":3,"date":"2025-08-25T06:24:52","date_gmt":"2025-08-25T06:24:52","guid":{"rendered":"https:\/\/nero-concierge.com\/?page_id=3"},"modified":"2025-09-02T09:09:08","modified_gmt":"2025-09-02T09:09:08","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/nero-concierge.com\/zh\/privacy-policy-2\/","title":{"rendered":"\u79c1\u9690\u653f\u7b56"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60cfa4f7 e-flex e-con-boxed e-con e-parent\" data-id=\"60cfa4f7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t \t\t<div class=\"elementor-element elementor-element-10925283 elementor-widget elementor-widget-text-editor\" data-id=\"10925283\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\" data-start=\"156\" data-end=\"183\">\u79c1\u9690\u53ca\u66f2\u5947\u6863\u6848\u653f\u7b56<\/h1>\n<p data-start=\"185\" data-end=\"316\"><strong data-start=\"185\" data-end=\"208\">Nero Sphere LIMITED<\/strong><br data-start=\"208\" data-end=\"211\" \/>CRN: 78653554<br data-start=\"224\" data-end=\"227\" \/>Address: ROOM 511, 5\/F, MING SANG IND BLDG, 19\u201321 HING YIP STREET, Kwun Tong, Hong Kong<\/p>\n<p data-start=\"318\" data-end=\"355\"><strong data-start=\"318\" data-end=\"353\">\u6700\u540e\u66f4\u65b02025\u5e749\u67082\u65e5<\/strong><\/p>\n<p data-start=\"357\" data-end=\"680\">This privacy and cookie policy (&#8220;Policy&#8221;) describes how <strong data-start=\"413\" data-end=\"436\">Nero Sphere LIMITED<\/strong> (&#8220;Company&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) collects, uses, stores, and shares (&#8220;processes&#8221;) your personal information when you visit our website <a class=\"decorated-link\" href=\"https:\/\/nero-concierge.com\/zh\/?utm_source=chatgpt.com\" target=\"_new\" rel=\"noopener\" data-start=\"573\" data-end=\"621\">nero-concierge.com<\/a>, use our services, or interact with us in any other way.<\/p>\n<p data-start=\"682\" data-end=\"797\">By using our Services, you agree to this Policy. If you do not agree, please discontinue the use of our Services.<\/p>\n<hr data-start=\"799\" data-end=\"802\" \/>\n<h2 data-start=\"804\" data-end=\"834\">1. INFORMATION WE COLLECT<\/h2>\n<p data-start=\"836\" data-end=\"902\">We may collect the following categories of personal information:<\/p>\n<ul data-start=\"904\" data-end=\"1438\">\n<li data-start=\"904\" data-end=\"1040\">\n<p data-start=\"906\" data-end=\"1040\"><strong data-start=\"906\" data-end=\"942\">Personal details provided by you<\/strong>: name, phone number, email address, billing and shipping address, company details, preferences.<\/p>\n<\/li>\n<li data-start=\"1041\" data-end=\"1105\">\n<p data-start=\"1043\" data-end=\"1105\"><strong data-start=\"1043\" data-end=\"1066\">Account information<\/strong>: login credentials, profile details.<\/p>\n<\/li>\n<li data-start=\"1106\" data-end=\"1226\">\n<p data-start=\"1108\" data-end=\"1226\"><strong data-start=\"1108\" data-end=\"1135\">Transaction information<\/strong>: payment details (processed securely by third-party providers), order history, invoices.<\/p>\n<\/li>\n<li data-start=\"1227\" data-end=\"1339\">\n<p data-start=\"1229\" data-end=\"1339\"><strong data-start=\"1229\" data-end=\"1254\">Technical information<\/strong>: IP address, device type, operating system, browser type, cookies, and usage logs.<\/p>\n<\/li>\n<li data-start=\"1340\" data-end=\"1438\">\n<p data-start=\"1342\" data-end=\"1438\"><strong data-start=\"1342\" data-end=\"1360\">Communications<\/strong>: messages sent through our contact forms, customer support chats, or email.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1440\" data-end=\"1535\">We do <strong data-start=\"1446\" data-end=\"1453\">not<\/strong> knowingly collect sensitive data (such as health, religion, or biometric data).<\/p>\n<hr data-start=\"1537\" data-end=\"1540\" \/>\n<h2 data-start=\"1542\" data-end=\"1577\">2. HOW WE USE YOUR INFORMATION<\/h2>\n<p data-start=\"1579\" data-end=\"1645\">We process your personal information for the following purposes:<\/p>\n<ul data-start=\"1647\" data-end=\"2139\">\n<li data-start=\"1647\" data-end=\"1696\">\n<p data-start=\"1649\" data-end=\"1696\">To provide and manage our concierge services.<\/p>\n<\/li>\n<li data-start=\"1697\" data-end=\"1766\">\n<p data-start=\"1699\" data-end=\"1766\">To process and deliver your bookings, reservations, and payments.<\/p>\n<\/li>\n<li data-start=\"1767\" data-end=\"1839\">\n<p data-start=\"1769\" data-end=\"1839\">To personalize your experience and provide tailored recommendations.<\/p>\n<\/li>\n<li data-start=\"1840\" data-end=\"1920\">\n<p data-start=\"1842\" data-end=\"1920\">To communicate with you, respond to inquiries, and provide customer support.<\/p>\n<\/li>\n<li data-start=\"1921\" data-end=\"2003\">\n<p data-start=\"1923\" data-end=\"2003\">To send updates, marketing materials, and promotional offers (if you consent).<\/p>\n<\/li>\n<li data-start=\"2004\" data-end=\"2075\">\n<p data-start=\"2006\" data-end=\"2075\">To comply with applicable laws, prevent fraud, and ensure security.<\/p>\n<\/li>\n<li data-start=\"2076\" data-end=\"2139\">\n<p data-start=\"2078\" data-end=\"2139\">For analytics and improvements to our website and services.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2141\" data-end=\"2144\" \/>\n<h2 data-start=\"2146\" data-end=\"2187\">3. LEGAL BASES FOR PROCESSING (GDPR)<\/h2>\n<p data-start=\"2189\" data-end=\"2262\">We process your personal data only when we have a legal basis to do so:<\/p>\n<ul data-start=\"2264\" data-end=\"2606\">\n<li data-start=\"2264\" data-end=\"2339\">\n<p data-start=\"2266\" data-end=\"2339\"><strong data-start=\"2266\" data-end=\"2277\">Consent<\/strong>: when you subscribe to our newsletters or agree to cookies.<\/p>\n<\/li>\n<li data-start=\"2340\" data-end=\"2397\">\n<p data-start=\"2342\" data-end=\"2397\"><strong data-start=\"2342\" data-end=\"2354\">Contract<\/strong>: when we provide services you requested.<\/p>\n<\/li>\n<li data-start=\"2398\" data-end=\"2486\">\n<p data-start=\"2400\" data-end=\"2486\"><strong data-start=\"2400\" data-end=\"2421\">Legal obligations<\/strong>: to comply with regulations, anti-fraud, and tax requirements.<\/p>\n<\/li>\n<li data-start=\"2487\" data-end=\"2606\">\n<p data-start=\"2489\" data-end=\"2606\"><strong data-start=\"2489\" data-end=\"2513\">Legitimate interests<\/strong>: improving our website, marketing to existing customers, and ensuring business continuity.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2608\" data-end=\"2611\" \/>\n<h2 data-start=\"2613\" data-end=\"2643\">4. SHARING OF INFORMATION<\/h2>\n<p data-start=\"2645\" data-end=\"2695\">We may share your data in limited circumstances:<\/p>\n<ul data-start=\"2697\" data-end=\"2971\">\n<li data-start=\"2697\" data-end=\"2804\">\n<p data-start=\"2699\" data-end=\"2804\">With trusted <strong data-start=\"2712\" data-end=\"2733\">service providers<\/strong> (payment processors, IT hosting, CRM, analytics, booking platforms).<\/p>\n<\/li>\n<li data-start=\"2805\" data-end=\"2894\">\n<p data-start=\"2807\" data-end=\"2894\">For <strong data-start=\"2811\" data-end=\"2831\">legal compliance<\/strong> (regulatory authorities, law enforcement, fraud prevention).<\/p>\n<\/li>\n<li data-start=\"2895\" data-end=\"2971\">\n<p data-start=\"2897\" data-end=\"2971\">In case of <strong data-start=\"2908\" data-end=\"2930\">business transfers<\/strong> (merger, acquisition, sale of assets).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2973\" data-end=\"3024\">We do not sell or rent your personal information.<\/p>\n<hr data-start=\"3026\" data-end=\"3029\" \/>\n<h2 data-start=\"3031\" data-end=\"3072\">5. COOKIES AND TRACKING TECHNOLOGIES<\/h2>\n<p data-start=\"3074\" data-end=\"3162\">Our website uses cookies and similar technologies to improve your browsing experience.<\/p>\n<h3 data-start=\"3164\" data-end=\"3194\">Types of cookies we use:<\/h3>\n<ul data-start=\"3195\" data-end=\"3434\">\n<li data-start=\"3195\" data-end=\"3254\">\n<p data-start=\"3197\" data-end=\"3254\"><strong data-start=\"3197\" data-end=\"3218\">Essential cookies<\/strong>: required for site functionality.<\/p>\n<\/li>\n<li data-start=\"3255\" data-end=\"3352\">\n<p data-start=\"3257\" data-end=\"3352\"><strong data-start=\"3257\" data-end=\"3278\">Analytics cookies<\/strong>: help us understand how visitors use our site (e.g., Google Analytics).<\/p>\n<\/li>\n<li data-start=\"3353\" data-end=\"3434\">\n<p data-start=\"3355\" data-end=\"3434\"><strong data-start=\"3355\" data-end=\"3376\">Marketing cookies<\/strong>: may be used for remarketing and advertising campaigns.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3436\" data-end=\"3455\">Your choices:<\/h3>\n<p data-start=\"3456\" data-end=\"3571\">You can manage or disable cookies in your browser settings. Note that disabling cookies may affect functionality.<\/p>\n<hr data-start=\"3573\" data-end=\"3576\" \/>\n<h2 data-start=\"3578\" data-end=\"3600\">6. DATA RETENTION<\/h2>\n<p data-start=\"3602\" data-end=\"3817\">We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law (e.g., tax and accounting). After this period, data will be securely deleted or anonymized.<\/p>\n<hr data-start=\"3819\" data-end=\"3822\" \/>\n<h2 data-start=\"3824\" data-end=\"3845\">7. DATA SECURITY<\/h2>\n<p data-start=\"3847\" data-end=\"4077\">We use technical and organizational measures to protect your data, including encryption, firewalls, and secure hosting. However, no online system is 100% secure, and we cannot guarantee absolute protection against cyber threats.<\/p>\n<hr data-start=\"4079\" data-end=\"4082\" \/>\n<h2 data-start=\"4084\" data-end=\"4110\">8. CHILDREN&#8217;S PRIVACY<\/h2>\n<p data-start=\"4112\" data-end=\"4309\">Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information immediately.<\/p>\n<hr data-start=\"4311\" data-end=\"4314\" \/>\n<h2 data-start=\"4316\" data-end=\"4343\">9. YOUR PRIVACY RIGHTS<\/h2>\n<p data-start=\"4345\" data-end=\"4409\">Depending on your location, you may have the following rights:<\/p>\n<ul data-start=\"4411\" data-end=\"4870\">\n<li data-start=\"4411\" data-end=\"4464\">\n<p data-start=\"4413\" data-end=\"4464\"><strong data-start=\"4413\" data-end=\"4423\">Access<\/strong>: request a copy of your personal data.<\/p>\n<\/li>\n<li data-start=\"4465\" data-end=\"4523\">\n<p data-start=\"4467\" data-end=\"4523\"><strong data-start=\"4467\" data-end=\"4481\">Correction<\/strong>: request correction of inaccurate data.<\/p>\n<\/li>\n<li data-start=\"4524\" data-end=\"4571\">\n<p data-start=\"4526\" data-end=\"4571\"><strong data-start=\"4526\" data-end=\"4537\">Erasure<\/strong>: request deletion of your data.<\/p>\n<\/li>\n<li data-start=\"4572\" data-end=\"4626\">\n<p data-start=\"4574\" data-end=\"4626\"><strong data-start=\"4574\" data-end=\"4589\">Restriction<\/strong>: request limitation of processing.<\/p>\n<\/li>\n<li data-start=\"4627\" data-end=\"4698\">\n<p data-start=\"4629\" data-end=\"4698\"><strong data-start=\"4629\" data-end=\"4644\">Portability<\/strong>: request transfer of your data to another provider.<\/p>\n<\/li>\n<li data-start=\"4699\" data-end=\"4776\">\n<p data-start=\"4701\" data-end=\"4776\"><strong data-start=\"4701\" data-end=\"4714\">Objection<\/strong>: object to certain processing activities (e.g., marketing).<\/p>\n<\/li>\n<li data-start=\"4777\" data-end=\"4870\">\n<p data-start=\"4779\" data-end=\"4870\"><strong data-start=\"4779\" data-end=\"4799\">Withdraw consent<\/strong>: opt-out of marketing emails or withdraw cookie consent at any time.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4872\" data-end=\"4942\">To exercise your rights, contact us at <strong data-start=\"4911\" data-end=\"4939\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4913\" data-end=\"4937\">legal@nero-concierge.com<\/a><\/strong>.<\/p>\n<hr data-start=\"4944\" data-end=\"4947\" \/>\n<h2 data-start=\"4949\" data-end=\"4978\">10. DO-NOT-TRACK SIGNALS<\/h2>\n<p data-start=\"4980\" data-end=\"5107\">Our website does not currently respond to Do-Not-Track (DNT) signals. If a standard is adopted in the future, we will comply.<\/p>\n<hr data-start=\"5109\" data-end=\"5112\" \/>\n<h2 data-start=\"5114\" data-end=\"5145\">11. UPDATES TO THIS POLICY<\/h2>\n<p data-start=\"5147\" data-end=\"5323\">We may update this Policy from time to time to remain compliant with laws and best practices. Updates will be posted on this page with a revised date. Please check regularly.<\/p>\n<hr data-start=\"5325\" data-end=\"5328\" \/>\n<h2 data-start=\"5330\" data-end=\"5349\">12. CONTACT US<\/h2>\n<p data-start=\"5351\" data-end=\"5437\">If you have questions, requests, or complaints regarding this Policy, contact us at:<\/p>\n<p data-start=\"5439\" data-end=\"5620\">\ud83d\udce7 <strong data-start=\"5442\" data-end=\"5470\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5444\" data-end=\"5468\">legal@nero-concierge.com<\/a><\/strong><br data-start=\"5470\" data-end=\"5473\" \/>\ud83d\udce7 <strong data-start=\"5476\" data-end=\"5506\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5478\" data-end=\"5504\">support@nero-concierge.com<\/a><\/strong><br data-start=\"5506\" data-end=\"5509\" \/>\ud83d\udccd <strong data-start=\"5512\" data-end=\"5535\">Nero Sphere LIMITED<\/strong><br data-start=\"5535\" data-end=\"5538\" \/>ROOM 511, 5\/F, MING SANG IND BLDG,<br data-start=\"5572\" data-end=\"5575\" \/>19\u201321 HING YIP STREET, Kwun Tong, Hong Kong<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PRIVACY &amp; COOKIE POLICY Nero Sphere LIMITEDCRN: 78653554Address: ROOM 511, 5\/F, MING SANG IND BLDG, 19\u201321 HING YIP STREET, Kwun Tong, Hong Kong Last updated September 02, 2025 This privacy and cookie policy (&#8220;Policy&#8221;) describes how Nero Sphere LIMITED (&#8220;Company&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;) collects, uses, stores, and shares (&#8220;processes&#8221;) your personal information when you [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":4960,"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/pages\/3\/revisions\/4960"}],"wp:attachment":[{"href":"https:\/\/nero-concierge.com\/zh\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}